Frequent Asked Questions
What is an electric vehicle charging station?
An electric vehicle charging station is the place in where you would be able to plug-in vehicles (either 100% electric or plug-in hybrids), and get the energy they need to continue their way.
Which electric vehicles can use the chargers?
Our electric vehicle chargers are compatible with every vehicle available within the market, wether they are electric or plug-in hybrids, that is why we say that our network is global, bacause it is for all type of electric cars.
What kind of chargers and connectors does Wenea have?
Our chargers are:
Fast chargers with the most extended types of connectors on the market AC & DC: CCS, CHAdeMO and Mennekes.
How can I locate Wenea's charging stations?
Wenea's App (available for iOs and Android) has a map with the specific location of the charging stations and the status in which they are.
Only by signing in you will be able to identify if the locations are available.
How can I start enjoy the service of Wenea?
Wenea counts with a free mobile app, downloadable from Play Store or Apple Store. You just have to download it and sign in in two simple steps to start enjoy every Wenea Services.
How long does it take for my car to recharge at Wenea?
Depending on the technology of your car, Wenea will be able to power you the fastest energy allowed for you.
Today we are loading most of the cars in less than 30 minutes and we are providing Spain of coverage with stations so that you can recharge on your journeys and in a very short time your car and technology will turn the electric charging process into an experience just as long as having coffee.
For how long can I use any Wenea's charger?
There is no limit to use Wenea's chargers...
It's upt to you!, When you think you are done charging just stop the process and wait until the app tells you to unplug the charger.
How many cars can recharge at the same station of Wenea?
Nowadays, our charging stations allow the recharge of four different vehicles at the same time (two with direct current and two with alternating current).
How much does the service cost?
You can charge in our network from 0.30€
How can you contact Wenea in case of incidents or doubts?
For any comment, doubt or incident you can contact our customer service by calling 915 06 06 00, or texting us to: cliente@wenea.com
We have also a Whatsapp number for specific doubts.
